Help Center
Short answers about what ITNA does today. Did not find yours? Write to us.
Account and sign-in
How do I sign in?
With your email and password on the sign-in page. A company account is opened by the company: its administrator invites employees.
I forgot my password
Choose “Forgot password” on the sign-in page — we send a link to your email.
Trips and booking
How do I book a trip?
Ask the assistant in the chat or use search. Nothing is booked or paid until you confirm.
When is a booking confirmed?
When the supplier confirms it. Until then the trip shows it as being processed.
Payment and refunds
How do I pay?
A personal trip is paid in full at booking with a personal Visa, Mastercard, Humo or Uzcard card. A business trip is paid with a corporate card, or on an ITNA invoice when the company has agreed settlement for a period. Prices are shown in US dollars or euros.
Can I cancel?
Each fare has its own cancellation terms, shown before you book. A cancellation follows the terms of the fare.
Expenses
How do I add an expense?
Photograph the receipt. ITNA shows what it read, and you confirm or correct it.
Account deletion
How do I delete my account?
The steps are on the account deletion page.
Account deletion